Shipping policy

VIPL cannot commit to any fixed time for delivery. The delivery of our products will be made between 9:00 am to 6:00 p.m. of the estimated delivery date. It may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.

Currently, the products will be delivered to addresses in Bangalore as per the areas exhibited on the site. For other areas please call VIPL.

WHILE PLACING THE ORDER THE CUSTOMER SHALL PROVIDE THE FOLLOWING DETAILS.

  1. Name of the recipient
  2. Flat number/bungalow number
  3. Name of the building
  4. Name of the road/street/marg
  5. Contact number landline/mobile
  6. Proper/familiar landmark

After the order is accepted by VIPL, a confirmation email will be sent to the customer.

The delivery will be made to the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address under any circumstances.

No Deliveries will be made on Sundays and some Prescribed holidays and on such days as prohibited by the government.

VIPL’s delivery agent will attempt delivery of the products only once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made.

VIPL WILL CONSIDER THE ORDER AS “EXECUTED” IN THE FOLLOWING CASES:

  1. Delivery not done due to wrong address given by the customers
  2. Non-availability of the recipients at the address
  3. Premises locked.
  4. Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent of VIPL
  5. Addressee refused to accept the products.
  6. Delivered the product at the security cabin of the building/Reception/Neighbour, based on the instructions from the customer.
  7. In case of civil disturbances, floods, Heavy Rains, National Bandh or in happening any other force majeure event, we reserve the right to cancel the order or reschedule the delivery to another date.
  8. Requests for cancellation of confirmed order can be made up to 72 hours before the delivery time.

Food Allergy Disclaimer

VIPL makes every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However, there is always risk of contamination as in our kitchen we use products such as milk and soy, although we have strict cross contamination policies; we cannot guarantee a total absence of these products in any of our products. 

Customers with food allergies must be aware of this risk. You are encouraged to read the labels before consuming. VIPL will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst consuming any of our products.